Where applicable, content Copyright 2007,
City of Martinsville
55 W. Church St.,
Martinsville, VA 24114

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Utility Billing

The Utility Billing Division provides administrative assistance to customers when signing up for electric, water & sewer service and garbage collection. This division includes four utility billing associates and four meter readers who are among the most visible of the employees because of the locations of their work throughout the city.  The day-to-day operation is under the direction of Sharon C. Echols, Utility Billing Supervisor.

Customers may complete contracts by visiting the Utility Billing Division, by fax or electronically with proper identification.  A deposit may be required to obtain services.  In lieu of deposit, a customer may present documentation demonstrating a satisfactory credit report.  Payments for deposits may be made with cash, personal check, money order, certified check or credit card.

Direct debit service and equal payment plan (budget plan) are other services offered and customers interested in these conveniences should contact Utility Billing.

The city accept credits card and debit card payments for utility service. Online eCheck and credit card payments are accepted through Martinsville Citizen Self Service.  There is a 50 cents fee for eCheck.  The convenience fee on the credit card is based on amount of transaction. The minimum fee for credit card is $3.00.  

All bills are payable at the City Treasurer's Office.  Drive-through and night depository facilities are available for customer convenience.

Utility Billing is located in the Martinsville Municipal Building at 55 West Church Street, 1st Floor, Room, 103.  You may contact this office by telephone at 276-403-5146, fax 276-403-5179 by mail at PO Box 1112, Martinsville, VA  24114, or by email at sechols@martinsville.va.us.

Residential Deposits

Electric: $200 for units heated by electric, $100 for residential units heated   by gas or oil

Water & Sewer: $25 for residences inside the city limits, $30 for residences outside the city limits

Commercial/Industrial Deposits

Contact Utility Billing for details on deposits and rates.